Privacy Policy

Your privacy is paramount to us. This policy outlines our rigorous standards for data protection and transparency.

Last updated: April 2026

1. Overview

Qualifyr ("we," "our," or "us") provides an AI-driven automated lead qualification and sales workflow platform. This Privacy Policy describes how Qualifyr collects, uses, and discloses information, and what choices you have with respect to the information.

By using Qualifyr, you agree to the collection and use of information in accordance with this policy. We are committed to complying with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

2. Data Collection and Sources

We collect information through several channels to provide our AI-powered services:

A. Information You Provide

This includes account registration details (name, business email, company profile), billing information, and any data you manually upload to our CRM, such as CSV files containing lead details.

B. Communication & AI Processing Data

To enable our AI voice agents, we process voice recordings and generate text transcripts of calls made via our platform. This data is used to qualify leads, extract structured data, and generate sales proposals.

C. Automated Technical Data

We automatically collect certain information when you visit our site, including IP addresses, browser types, device information, and usage patterns through cookies and similar tracking technologies.

3. AI Processing and Machine Learning

Qualifyr utilizes advanced artificial intelligence models (including Google Gemini) to analyze call transcripts and lead data.

  • Contextual Analysis: Our AI processes transcripts to determine lead sentiment, intent, and qualification status based on your custom criteria.
  • Proposal Generation: We use your business profile and lead interactions to generate personalized sales documents.
  • Data Minimization: We strive to process only the data necessary to achieve the AI's intended output and do not use your proprietary lead data to train general models for other customers.

4. Third-Party Data Sub-processors

We partner with industry-leading infrastructure providers to deliver our services. Your data may be processed by:

Vapi & TwilioTelephony infrastructure and AI voice synthesis.
Google Cloud (Gemini)Large language model processing for analysis.
StripeSecure payment processing and subscription management.
DocuSealDigital signature and document tracking services.
SupabaseEncrypted database storage and authentication.

5. Data Retention & Security

We retain your data for as long as your account is active or as needed to provide you services. We implement a variety of security measures to maintain the safety of your personal information, including:

  • Encryption: All data is encrypted at rest and in transit using industry-standard protocols (TLS 1.2+).
  • Access Control: Strict internal policies limit data access to only those employees necessary for support or maintenance.
  • Deletion: Upon account termination, we initiate a process to permanently delete your data from our active databases, subject to legal hold requirements.

6. Compliance with TCPA and Communication Laws

Users of Qualifyr are responsible for ensuring they have the necessary consent to contact their leads. Qualifyr provides tools to help manage A2P 10DLC compliance and opt-out requests, but the ultimate legal responsibility for outbound communication lies with the platform user.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data. You may also object to processing or request data portability. To exercise these rights, please contact us at the email provided below.

8. Contact Information

For any questions regarding this Privacy Policy or our data practices, please reach out to our Data Protection Office:

Qualifyr Dev Team

Email: hello@charrz.com

Kampala, Uganda